Refund policy

We offer a 14-day return policy for all digital products. If you experience a delivery failure, technical issue, or are unsatisfied with your purchase, you can request a refund within 14 days of receiving your item. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@savvycityexplorer.com. 

You can always contact us for any return question at info@savvycityexplorer.com.

For our 1-to-1 coaching services, due to their highly personalized nature, refunds are not offered once a session has been delivered. However, if you need to reschedule, please notify us at least 48 hours in advance, and we'll do our best to accommodate your request.
We're committed to providing a positive experience. So, if you feel the service didn't meet your expectations, please reach out within 7 days of your session to discuss possible resolutions.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item or experience any technical issues. We'll evaluate the issues and work quickly to make it right.

 

Exceptions / non-returnable items
Due to the nature of digital products, all sales are final once the product has been accessed or downloaded. However, if you experience technical issues or delivery failures, please contact us within 14 days of purchase so we can resolve the issue or provide a refund if necessary.
For our 1-to-1 coaching services, all bookings are final and non-refundable due to their personalized nature. If you need to reschedule, please notify us at least 48 hours in advance, and we'll do our best to accommodate your request.

 

Exchanges
Due to the nature of our products and services, exchanges are not offered. If you experience any issues with your purchase, please contact us within 14 days, and we'll work to resolve the issue promptly.

 

Refunds
Refunds, where applicable, will be processed within 10 business days of approval. Please note that refunds will be issued to the original payment method used at the time of purchase. If you experience any delays beyond this timeframe, we recommend contacting your payment provider directly, as processing times may vary depending on their policies.